Arbor West Community Association, Inc.
The Association is governed by a Board of Directors and is managed by Quality 1 Property Management
ARBOR WEST
NEW Bulky Trash Collection Program
Soon, there will be no more time spent scheduling bulky trash pickups! Prince George’s County is proud to announce a faster and improved curbside bulky trash pickup that will allow residents receiving County-contracted trash and recycling collection services to set out two (2) bulky items or two (2) tightly secured bags with small household items per week NEXT to their trash can on their regular collection days. The best part — NO APPOINTMENTS ARE NEEDED! Residents who only pay for bulky trash services will continue to schedule through PGC311.
The new service starts the week of February 14th and is one of the County’s Clear the Curb Waste Collection programs designed to help keep Prince George’s County clean, healthy, and sustainable. All collection services are provided to residents receiving County-contracted services or who pay a fee for bulky trash removal. These services include regular trash, recycling, food scraps composting (organics), yard trim, and the improved bulky trash collection program.
Some items, such as scrap tires and white goods including refrigerators, air conditioners, washers, dryers, and other appliances, will still need to be scheduled for pickup through PGC311. To help us prepare for the exciting changes, all scheduled bulky trash collections made online or through PGC311 ended January 21 (all scheduled collections up until that date will be honored).
Residents are reminded to adhere to their current HOA or civic association rules and regulations regarding trash and recycling placed in public areas.
NOTE: Effective February 1, 2019, for the health and safety of staff, Prince George’s County residents requesting curbside collection of bulky items will be required to completely cover mattresses and box springs in a protective plastic covering. Plastic zippered mattress covers are available at many local retail stores for a nominal fee.
Mattresses and box springs delivered to the Landfill by residents will not be required to be covered in the protective encasement.
Missed Collections: To report a missed collection, please contact PGC311.
Login to view your account balance, make payments, submit maintenance requests and view Association Documents.
Pay Assessment Fee
For help with payments, please call ClickPay at 1.800.533.7901 and press option 1.
Mailing Address:
Quality 1 Property Management, Inc.
9701 Apollo Dr., Suite 107
Largo, MD 20774
E-Mail: office@quality1propertymanagement.com
Hours of Operation:
Monday – Thursday: 9:00 a.m. until 5:00 p.m.
Friday, 9:00 a.m. until 2:00 p.m.
(closed Federal holidays)
Office: (301) 583-7755
Fax: (240) 260-0755
After Hours Emergencies: (301) 421- 4966
Management Company
Quality 1 Property Management
9420 Annapolis Road, suite 105
Lanham, MD 20706
(240) 260-0755
office@quality1propertymanagement.com
After Hours Emergency
In the event of an after-hours emergency, please contact the after-hours emergency services at (301) 421-4966. The service is staff by live personnel, 24/7. They will need the following information:
- Your name
- Your address
- The name of the community (which is the Arbor West HOA).
- A good call back number
- The nature of the emergency
Upon receipt of your complete information, they will reach out to the appropriate personnel to handle your emergency. Please note that the following are not considered an emergency:
- Towing of vehicle – you must contact the tow company and address this with them directly.
- No heat or A/C – this is a unit owner issue.
- No electricity to your individual home is a homeowner issue.
- Loitering – call 911
- Illegal activities – call 911
- Locked out of home – this is not an Association issue. You will need to contact a local locksmith.
- Burst water pipe, either to your or your neighbor’s home. Contact WSSC at (301) 206-4002 immediately so they can shut off the water.
In addition to the above, please call 911 to report the following emergencies:
- Fire
- Smoke
- Gas smell – call Washington Gas
- Lack of electricity to the entire community – call Pepco since this is a Pepco outage.
- No water to the entire community – call WSSC at (301) 206-4022 to report the outage.
Tow Company
K&D Towing (301) 399-9225
Parking is monitored by K&D Towing. The hours of enforcement are 24 hours per day, seven days per week for the following parking violations:
- Parking in a marked fire lane or blocking a fire hydrant or mailbox
- Parking on the grass
- Double parking or straddling two spaces
- Blocking driveways or extending over sidewalks.
- Abandoned or inoperable vehicles left on property for more than 48 hours. Note: abandoned or inoperable vehicles will be issued a warning sticker by the tow company prior to towing.
Trash, Recycling & Bulk Trash
Trash, yard waste, recycling and bulk trash removal services are provided by the County. Trash, yard waste and recycling is collected on Wednesday.
You will need to call 311 to schedule bulk trash pickup. The County will provide you a date that their truck will be on-site to pick up your bulk trash. Bulk trash must be put out the night before the scheduled pick-up and must be placed in front of your unit. Should the County fail to collect your bulk trash, you must relocate it to the rear of your home until you can reschedule removal.
Should the County fail to collect your trash, recycling, yard waste, or bulk trash, contact 311. You can also call 311 to obtain a replacement trash or recycling bin.
Lawn Maintenance
Lawn maintenance for all of the common area lawns, including your front and back lawns, are provided by the Association’s lawn care vendor. This includes mowing, weeding, fertilizing and grass, common area trees and flower beds. The flower beds located in your front yards and the shrubbery surrounding your front and rear yards are the responsibility of the homeowners. Should a homeowner choose to maintain his or her front and rear yards, they can opt out of lawn maintenance by informing the management company. Once you opt-out, you are responsible for maintaining the lawn for the entire season.
Snow Removal
Snow removal is provided by the Association’s snow removal vendor for the streets, parking lots and sidewalks surrounding the community. Snow removal starts once the accumulation is 3 inches or above. If the weather calls for ice or freezing rain, pretreatment of the roads and sidewalks is initiated prior to and after the storm.
Association Documents
The following documents are intended for informational use and should not be considered official resale documents:
Meet the Board
The Arbor West Homeowners Association Board of Directors is made up of elected volunteers. The Directors are not allowed to accept any compensation in their performance as Board members. The Board is a governing body that serves on behalf of the Arbor West HOA residents to ensure a better community by making decisions that affect every aspect of community living from lawn maintenance to trash pickup to exterior maintenance and repairs. The Board also establishes the budget and makes capital improvements that preserve the architectural integrity and aesthetics of the property and common elements.
This is a six-member Board of Directors, and they serve for a three-year staggered term. Elections for Board members are held at the Annual meeting. You must be current on your assessments in order to run for a seat on the Board.
Deon Mason – President (Term expires 2025)
Jackie Edwards – Vice President (Term expires 2024)
Kecia Ford – Treasurer (Term expires 2023)
Will Thomas – Secretary (Term expires 2023)
Sharon Davis – Board Member (Term expires 2023)
Dewanna Planter – Board Member (Term expires 2023)
Pay Fees
The Board of Directors has taken measures to make Homeowner Association assessment payments more convenient for you. Our HOA fee assessment is $86.00 per month. Payments are due on the first of the month. There are several options available for you to pay your fees:
You can pay online by clicking on this link.
You can also mail your check payable to the Arbor West Homeowner Association, with your property address clearly noted on the check to:
Arbor West Homeowner Association
c/o Quality 1 Property Management, LLC.
PO Box 98118
Las Vegas, NV 89193-8118
A third option is to drop your check off at Quality 1 office. There is no dropbox so be certain to drop off during business hours. Our address is as follows:
Quality 1 Property Management, LLC.
9420 Annapolis Rd. Suite 105
Lanham, Maryland 2070
And last, you can set up automatic payments with your bank.
We will continue to work diligently to find innovative ways to improve your community. Thank you for meeting your obligation of paying your assessment fee in a timely manner, as it ensures we are able to meet your financial needs as a community.
Frequently Asked Questions
I’ve fallen behind in my HOA fees, what should I do?
We understand that everyone faces challenges and are here to help. If you realize that you missed a payment, please contact the management company immediately to discuss payment arrangements. Once you are three months or more delinquent, your account will be turned over to the Association’s Legal Counsel. To avoid this from happening, you need to contact your management company prior to your account becoming 60 days delinquent.
I received a certified letter from the HOA lawyer, now what do I do?
Once your account has been turned over to the Association’s legal counsel, you must contact them for all questions regarding your account status. The Attorney is Cameron Mericle and they can be reached on (301) 474-2044.
The street lights on my street are out, who do I call?
Contact the management office to report the pole number and/or location of the light and request a repair. You can either visit their website at quality1propertymanagement.com and place an online service request or call them on (301) 583-7755 to report the outage.
I want to build a new deck or patio, what do I do?
Go to the website and download an architectural application. Complete the form and add specifications, dimensions, colors, materials, etc. to attach to the form. Forward the application to the management company. You should have two neighbors, who are impacted by the change, sign off on the application. Their signature is only to confirm that they are aware of the request; not that they are approving the request. The Board has up to 30 days, following receipt of a completed application, to approve the request.
Why do I have to have permission to make changes to the outside of my house?
Arbor West is an Association that is governed by a set of governing documents that outline your responsibilities as homeowners. To ensure conformity within the community, the Bylaws require that anyone who decides to make a change to the exterior of their home, first obtain the written permission from the Board of Directors. This rule ensures that all homeowners maintain their homes in conformance with the architectural guidelines established for the community. The requirement for submitting an application includes replacement roof projects, installation of solar panels, repairs/painting of the home, or minor items such as installing a new storm door or light fixture.
My neighbor’s dog barks all night and is disturbing my peace. What should I do?
If your neighbor’s dog is disturbing your peace, we first recommend that you raise your concerns to your neighbor. If this does not work, you can submit a letter of complaint to the management company. The letter must include what happen when it happened, and the address where the dog resides. We will send out a letter to the offending party. As a reminder, this is also a violation of the County’s noise ordinance. Feel free to call the County at 311 and register a complaint.
My neighbors are making too much noise. Who do I call?
We first recommend that you raise your concerns to your neighbor. If this does not work, you can submit a letter of complaint to the management company. The letter must include what happen when it happened, and the address of the offending party. We will send out a notice of violation. As a reminder, this is a violation of the County’s noise ordinance. Feel free to call the County at 311 and register a complaint.
I received a violation letter. What do I do?
You received a violation letter due to either a maintenance issue or a complaint from one of your neighbors. You are encouraged to review the letter to ensure that you understand what the violation is and what actions you need to take to address the violation. The letter will provide you the timeframe to abate the violation. Should you have questions regarding the violation or dispute the violation, you should contact the management office prior to the timeframe allotted.
I received a violation letter and I don’t agree. What should I do?
If you receive a notice of violation that you believe was sent in error or you dispute the notice of violation, you need to send a letter or email to the management company explaining why you believe the violation was sent in error. Your letter should also include a request for a hearing in front of the Board of Directors, to refute the notice of violation. The request for a hearing must be received prior to the allotted timeframe outlined in the letter.
I have a problem with the landscaper’s work or they have damaged my property. What do I do?
Please contact the management company immediately to report the problem. Please include what happened, when it happened and a description of the workers. The management company will reach out to the lawn care vendor to have it addressed.
A large tree has fallen on my property. Who do I call?
Please contact the management company immediately to report the problem. If you incur any damages, please report it to your insurance company and the management company.
The snowplow hasn’t cleared my street. Who do I call?
The snow crew is dispatched once snow accumulation is 3 inches or more. If your street is not cleared, please contact the management company to report this.
One of my guests or I have been injured on common area property. What do I do?
Please report the injury to the management company as soon as possible. Please include in the report the date, time, and nature of the injury, any witnesses, and how the injury was incurred. The management company will provide this to the Association’s insurance agent for appropriate action.